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*If you forgot your username/password or were not assigned one, please contact us at  ecommerce@cbs.com

Requests for order credit or charges, new product uploads, existing product updates, store training, new promotion set-up and customer service questions should be sent to your specific Online Store Account Manager:

Rhiannon Kohler:
rhiannon.kohler@cbsinteractive.com  |  (760) 481-3641
Greg Jacobson:
greg.jacobson@cbsinteractive.com  |  (760) 481-3638
Laura Shannon:
laura.shannon@cbsinteractive.com  |  (760) 481-3646

Questions regarding payment, store software, technical problems, unique promotional programs including special sales, new store launches and any problems that are not being addressed and/or resolved in a timely basis should be sent to:

Senior Director, E-Commerce Ben Malone: bmalone@cbs.com  |  (760) 481-3642

CBS E-Commerce Offices are open Monday through Friday from 8 am PST to 5 pm PST. If assistance is needed after-hours, or over the weekend, then please contact your Online Store Account Manager well in advance to check availability and make arrangements.

In the event of an emergency please contact:
Senior Director, E-Commerce Ben Malone: bmalone@cbs.com  |  (760) 583-8985